Quality-control Technician
Overall rating: (N/A)
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Examines photographic prints, processed film, cameras and
other photographic equipment for defects or faulty operation to
determine course of action required to satisfy customer
complaints: Reviews unresolved requests for adjustment of
complaints and reads customer comments to determine basis of
complaint and plan of action needed to resolve complaint.
Spreads negatives and prints on illuminated worktable and uses
magnifying glass to dteect defects, such as incorrect coloring,
shading, or cutting.
Determines cause of defect and type
correction required based on knowledge of photo processing and
finishing techniques.
Prepares memoarndum to processing
department and confers with Supervisor, Quality Control
(photofinishing) to suggest remedies to prevent subsequent
errors in processing. Contatcs customer to explain causes for
defects and confers with sales-service personnel to resolve
technical questions and to demonstrate correct usage of
photographic equipment.
Prepares reports indicating complaints
hanlded and dispositions made.
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Quality-Control Technician
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